Terms & Conditions
Welcome to MiloOpal!
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These Terms and Conditions ("Agreement") govern your use of our website and the purchase of opals and opal-related products ("Products") from Miloopal, an Australian-based opal supplier. By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions.
1. Definitions
1.1 "Company," "we," "our," and "us" refer to Miloopal, located in Adelaide, South Australia.
1.2 "Customer," "you," and "your" refer to the person or entity purchasing Products from us.
2. Use of Our Website
2.1 By accessing and using our website, you agree to use the site solely for lawful purposes and in accordance with applicable laws and regulations.
2.2 You must be at least 18 years of age or have the consent of a parent or guardian to use our website and place orders.
3. Product Availability
3.1 All Products listed on our website are subject to availability. We will make reasonable efforts to keep our inventory up to date.
3.2 In the event that a Product is unavailable, we will notify you and offer a refund or an alternative product.
4. Pricing and Payment
4.1 All prices are quoted in Australian Dollars (AUD), unless otherwise stated.
4.2 Prices are subject to change without notice, and any changes will be reflected on our website.
4.3 We accept payment through [bank transfer, credit cards, PayPal and cash.].
4.4 Any applicable taxes, customs duties, or fees related to your order are your responsibility and will be added at checkout or invoiced separately.
5. Shipping and Delivery
5.1 We offer shipping to worldwide.
5.2 We aim to process and dispatch orders within 3 business days, but delivery times may vary depending on your location.
5.3 Shipping charges will be calculated at checkout based on your shipping address.
5.4 Once dispatched, we are not responsible for any delays or issues caused by third-party carriers.
6. Returns and Refunds
6.1 We want you to be completely satisfied with your purchase. If you are not happy with your Product, please contact us within 30 days of receiving your order for a return or exchange.
6.2 Products must be returned in their original condition and packaging, and you are responsible for return shipping costs unless the item is damaged or defective.
6.3 Refunds will be issued to the original payment method. Please allow up to 7 business days for processing.
7. Product Information and Warranty
7.1 All opals are natural gemstones, and while we strive to accurately represent the appearance of each Product, slight variations in color, pattern, and texture may occur.
7.2 We provide no warranty regarding the durability or longevity of the opal, as it is a natural material.
7.3 Any opal that has been modified (e.g., cut, set in jewelry) is considered final sale and is not eligible for return or exchange.
8. Limitation of Liability
8.1 Miloopal will not be held liable for any indirect, incidental, or consequential damages arising from your use of the website or Products purchased.
8.2 Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount you paid for the Products that gave rise to the claim.
9. Intellectual Property
9.1 All content on our website, including images, descriptions, and logos, is the property of Miloopal and is protected by copyright laws.
9.2 You may not reproduce, distribute, or use any of our intellectual property without prior written consent.
10. Privacy Policy
10.1 Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal information.
11. Governing Law
11.1 This Agreement shall be governed by the laws of the State of Adelaide, Australia, without regard to its conflict of laws principles.
11.2 Any dispute arising under or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of Queensland.
12. Changes to Terms and Conditions
12.1 We reserve the right to update or modify these Terms and Conditions at any time. All changes will be posted on our website, and the revised version will be effective immediately upon posting.
12.2 By continuing to use our website after changes are posted, you accept the modified Terms and Conditions.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us